Drops from the Fire Hose – October 17, 2012

Will Pay For Performance Backfire? Insights From Behavioral Economics — Health Affairs

None can doubt health care’s grave quality deficits and cost excesses.  As remedy, P4P suggestsmanipulating greed, a fuel that’s powered exponential growth in productivity in the overall economy.  But Adam Smith, who first recognized greed’s awesome power, was also a moral philosopher who believed that commodity production required a parallel public service economy driven by social duty.

Sadly, greed has caused many of the worst abuses within the current system.  Injecting different monetary incentives into health care can certainly change it, but not necessarily in the ways that policy makers would plan, much less hope for.

Why Your Company Needs A Full-Time, Idea-Killing Chief Dissent Officer — Fast Company

To paraphrase the scientist Jacob Bronowski, no society or organization died from this kind of dissent, but plenty perish from conformity. Every company could use their own dedicated objectionists–confidently criticizing what others didn’t feel empowered enough to speak up about. It’s time you cultivate yours.

Simplicity, The Most Powerful Branding Principle — Fast Company

Google, Amazon, and Apple are among the strongest brands of the last decade. They have created billions in brand value and have industry-leading business performance. What else do they have in common? Their brand success can be directly tied to simplicity–to making life simpler for their users, that is. They also adhere to simplicity rules to define their brand experiences. These rules are worth considering for any brand trying to simplify their customer experience and drive customer satisfaction, commitment, and connection.

We’ve Become The United States Of Starbucks — Co.Design

But University of Washington PhD candidate James Davenport wanted an answer. So he scraped the location of nearly every corporate-owned Starbucks location (in other words, everything but those tiny Starbucks inside grocery stores) from a food review website, then plotted the 8,000 U.S. locations he found onto a map of the country, adding a bit of spatial analytics to the mix.

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