It’s More Important to Be Kind than Clever — Harvard Business Review
So by all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn’t come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It’s harder (and more important) to be kind than clever.
Successful strategic thinkers always have perspective. They consider the potential impact of their actions on those beyond their team or unit. Next time you need to make a big decision, here are three ways to make sure your thinking isn’t too narrow:
- Explore the outcomes. With every idea, ask yourself, “If we implement this idea, how will other units and stakeholders be affected? What might be the long-term ramifications?”
- Expand your range of alternatives. Gather ideas and concerns from everyone who has an interest in the decision or who will be affected by the outcome.
- Consider the customer. Look at the decision through your customers’ eyes. What will they think and which alternative will they prefer? If you’re not sure, think about asking them.
How much does the first hour of every day matter? As it turns out, a lot. It can be the hour you see everything clearly, get one real thing done, and focus on the human side of work rather than your task list.